FAQ
Get answers to the most common questions about our video processing API and tools
Pricing & CreditsHow does credit-based pricing work?
How does credit-based pricing work?
Each credit equals one CPU-second of processing time. When you process a video, we calculate the CPU time used and deduct it from your account. Simple operations like trimming use fewer credits than complex operations like format conversion.
Formats & CompatibilityWhat video formats do you support?
What video formats do you support?
We support all major video formats including MP4, WebM, MOV, AVI, MKV, and more. You can convert between MP4, WebM, and GIF formats. For audio, we support MP3, and for subtitles, we support SRT files.
Security & PrivacyIs my video data secure?
Is my video data secure?
Yes, security is our top priority. Videos are processed in isolated environments and automatically deleted after processing. We use enterprise-grade encryption for all data transfers and never store your original videos.
PerformanceHow fast is video processing?
How fast is video processing?
Processing times depend on the video size and operation complexity. Most operations complete within seconds to a few minutes. Our infrastructure automatically scales to handle your workload, ensuring consistent performance.
API & IntegrationCan I test the API before subscribing?
Can I test the API before subscribing?
Absolutely! You can try our video processing tools directly from the website without signing up. For API access, we offer a free trial with 1000 credits to test integration with your application.
Enterprise FeaturesDo you offer webhook notifications?
Do you offer webhook notifications?
Yes, our Professional and Enterprise plans include webhook notifications. You can receive real-time updates when your video processing jobs complete, making it easy to build responsive applications.